Terms and conditions
TERMS AND CONDITIONS
1. LEGAL STATUS
These Terms and Conditions ("Agreement") govern your use of Slotimo's online services, including but not limited to our website, mobile application, and any other platforms or tools provided by us (collectively referred to as the "Platform").
Slotimo is operated by Bellona N.V., a company registered in Curaçao with registration number 120860, located at Heelsumstraat 51, E-commerce park, Curaçao.
2. ACCOUNT AND PLAYER RESPONSIBILITIES
To use our services, you must create an account on the Platform by providing us with accurate and complete information. You are responsible for maintaining the security of your account and keeping your login credentials confidential.
You must be at least 18 years old to use our services. By registering or using our services, you confirm that you meet this age requirement and agree to comply with all applicable laws and regulations.
3. DEPOSIT AND WITHDRAWAL TERMS
When making a deposit, you are responsible for ensuring that your account is properly funded and that any associated fees are paid in full.
Withdrawals will be processed within 1-3 business days from the date of request, subject to verification of your identity and compliance with our Anti-Money Laundering policies.
We reserve the right to impose a weekly withdrawal limit of €5,000 and may restrict or delay withdrawals if we suspect any form of money laundering or other illicit activity.
4. GAME RULES AND FAIRNESS
All games offered on our Platform are governed by separate rules, which can be found in the game's help section or on the game page itself.
We use Random Number Generators (RNGs) to ensure the integrity and fairness of all games. However, we do not provide any information regarding the outcome of individual games or the total payout of a particular game session.
5. BONUS TERMS AND CONDITIONS
Any bonuses offered by us are subject to specific terms and conditions, which can be found in the bonus promotion itself.
You must wager your deposit at least 5 times before requesting a withdrawal, unless otherwise stated in the bonus terms. Wagering requirements apply to deposits as well as bonuses.
6. RESPONSIBLE GAMBLING
We encourage all players to gamble responsibly and within their means. If you believe that you are experiencing problems related to gambling, please contact our support team for assistance.
You can also self-exclude from our Platform by contacting our support team, which will result in your account being locked out of the platform for a specified period or permanently.
7. CUSTOMER SUPPORT
We offer 24/7 customer support through various channels, including live chat and email. Our support team is available to assist you with any questions or concerns related to your account, deposits, withdrawals, or gameplay.
8. SECURITY AND CONFIDENTIALITY
We employ the latest encryption technologies (SSL/TLS) to ensure the security of all transactions and personal data transmitted through our Platform.
Your information will be kept confidential and used in accordance with our Privacy Policy.
9. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao, without giving effect to any principles of conflicts of law.
Any disputes arising from these Terms and Conditions or your use of our Platform will be resolved through binding arbitration in accordance with the rules of the Arbitration Association of Curaçao.
10. CHANGES TO TERMS AND CONDITIONS
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of our Platform after such changes constitutes your acceptance of the updated terms.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
11. LANGUAGE
These Terms and Conditions are written in English. In case of any discrepancies between the English version and any translations or summaries provided, the English version shall prevail.
12. ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between you and Slotimo regarding your use of our services and supersede all prior agreements, understandings, and communications between us.
By using our services, you confirm that you have carefully read and understood these Terms and Conditions before agreeing to them.
13. GOVERNING AUTHORITIES
Slotimo is licensed by the Curaçao Gaming Authority (CGA), which ensures compliance with strict regulations regarding fairness, security, and responsible gaming practices.
In the unlikely event of a dispute or claim arising from your use of our services, please contact us through our support channels to resolve the issue amicably.